Help Center:
Payment Methods:
Can I know whether my country is available in PayPal?
Yes. Normally you can register free for an account at www.PayPal.com .But please note paying by PayPal is only possible in the countries listed on the web page.
If you have a PayPal account, but you are having problems with sending money or logging into PayPal, you need to contact local PayPal customer service center.
Can I use a credit card with PayPal?
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number.
How can I contact PayPal when I have a question of PayPal?
You can contact with PayPal by email, live chat and telephone.
www.PayPal.com. Choose the country and language in the top right of website.
How do I sign up a PayPal account?
Click the Sign Up https://www.PayPal.com/us/cgi-bin/webscr?cmd=_registration-run link at the top of any PayPal page.
Select the country or region where you live from the drop-down menu.
Choose the type of account that works best for you.
Fill out the form and follow the online instructions.
Any question, you can contact local PayPal branch window by visiting:
https://www.PayPal.com, Please choose your country and Language in the top right of website.
Does Edealbest.com offer a money-back or refund guarantee?
Yes. Edealbest.com allows most products to be returned for a refund within 60 days of the delivery date. We'll refund your payment when we receive the back. Additional deductions for all refunds will be made depending on current market value!
Choosing a Shipping Method?
You can choose your preferred shipping method on the Order Information page during the checkout process.
For most products, we will offer you a choice of three shipping methods on the Order Information page at checkout.
What should I do if I want to change the receiving address?
Your package will be shipped to the address you set in your Paypal account. If you would like to ship your order to another address than the one in paypal account, you may change the address in your Paypal account during the checkout process.
How can I know my order has been shipped?
You’ll receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account”.
How can Edealbest.com get my shipping address?
We'll get your shipping address when you make payment by PayPal. Please note PayPal will be not sharing any of your financial information to us except shipping address which you explicitly wish to share with us. If the destination address is abnormal, our customer service representative will double confirm it with you before shipping the package.
What if I do not edit my shipping address before settling payment?
We’ll treat the PayPal registration address as your receiving address if you do not edit your address. So, please make sure your receiving address is the same as your PayPal registration address, otherwise you need to edit it.
Who pays for the Goods to be delivered?
The Purchaser agrees to pay delivery costs.
Who shall be responsible for the insurance of the Goods?
The Purchaser agrees to pay delivery costs. We recommend you purchase insurance to cover every shipment to guard against loss and damages during the transportation of your goods. Although items are carefully packed and addressed according to your delivery instructions, there is a small chance that some difficulties may occur during shipment. We prefer our clients insure against unknown risks.
When is risk passed to the purchaser?
The Purchaser shall be responsible for insurance and risk in the Goods from the time the Goods are uplifted from edealbest.com by a carrier for delivery to You, or Your nominated agent, whether arranged by You or edealbest.com.
If the Goods are delayed can I claim damages from Edealbest.com?
We will use all reasonable efforts to ensure that the Goods are delivered on time, but We shall not be liable for any loss arising from any delay in delivery. Delay in delivery shall not entitle You to cancel the order.
My tracking number is not working, what should I do?
Once package has left from Edealbest.com, it will take 1-3 business days to process in Post system. Please wait a little more time and try it again later. Any question, please leave message to us by visiting My Account. Edealbest.com customer service center will give your feedback within 0-24 hours.
Cancellation,Returns&Replacement
Do You Have A Guarantee or Warranty?
We choose products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed. We check all of your orders during the packing stage to make sure that the right accessories are included. We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Can I cancel my order?
Yes, you can cancel an order within 12 hours after the payment made. The cancellation will be eligible for a full refund. If you would like to cancel your order over 12 hours of order payment, please contact our customer service representatives for further assistance as soon as possible. Once your order has been shipped, it could no longer be cancelled and would be handled by following our Return & Replacement Policy only.
Can i return products after purchasing for a refund or replacement?
Any returns must be discussed with Edealbest’s Customer Support in advance, and authorized so they are sent with the correct paperwork. All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.I
f you are returning goods and requesting a repair, replacement or refund under the warranty, you are responsible for paying the shipping costs for sending them to the Edealbest.com warehouse in China. Edealbest is unable to reimburse you for this expense .
When I return the goods, who willbe responsible for freight Cost?
The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Edealbest.com. Shipping and handling fees shall not be credited to your account. Edealbest.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.
Can Edealbest.com replace a returned product with different model?
Yes, if the returned model is no longer available, replacements will be the closest available functionally equivalent model, however, Edealbest.com reserves the right to replace returned products with newer models which may not be functionally compatible with the original system in which they were used.
